Get in touch
Most things here solve themselves — but we’re one email away.
Before you reach out: our quote tool, FAQ, and Guarantee page answer most questions instantly — no waiting required. Can’t find what you need? Email us and a real person will follow up.
Email support
This is the fastest way to reach us — every message is logged and tracked like a support ticket, so nothing slips through. To help us respond quickly:
- Use a clear subject line — e.g. “Order #1234 — wrong part” or “Fitment question — 2018 Honda Civic”
- Include your order number if this is about an existing order
- Include your VIN if this is a fitment question — it lets us answer precisely on the first reply
You’ll get an automatic confirmation the moment we receive your message, and a personal reply within one business day — usually much sooner.
Fastest answers: self-serve first
Most fitment, tier, shipping, and return questions are already answered — instantly, any time of day.
Browse the FAQ →Where we deliver
GTA – Niagara corridor for fastest delivery, with shipping across Canada.
See delivery details →A note on how we work: Brakes Direct runs lean and digital-first by design — it’s how we keep parts priced low and guaranteed-fit accuracy high. We don’t run an inbound phone line, but if a situation ever needs a real-time conversation (say, an unusual fitment edge case), we’ll reach out and call you directly. You’re never stuck waiting on hold — for anything.
Not sure which parts you need?
Run your VIN through our quote tool and we’ll show you exactly what fits — guaranteed, in under a minute.